Vancouver, BC, CA(change)
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Call Center Representative
Essential Duties and Responsibilities:
Medical Assistants (in addition to the Essential Duties and Responsibilities):
Pharmacy Technicians (in addition to the Essential Duties and Responsibilities):
Provides excellent customer service as first point of contact for CHAS.
Takes all incoming Medical Assistant phone calls, facilitates patient needs, and documents all communication into the chart.
Inputs refill requests.
Takes all incoming calls for dental scheduling and/or dental questions.
Medical Assistants: Completion of medical assistant training through a post-secondary school or college program accredited by the Accrediting Bureau of Health Education School (ABHES) or the Commission of Accreditation of Allied Health Education Programs (CAAHEP) required. Certification through the American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistants (CCMA) required within 120 days of hire.
Medical Assistants: CPR/AED certified for a Health Care Provider. Must be able to correctly use and spell medical terminology.
Provides accurate information about CHAS including, but not limited to, services, locations, and providers.
Receives workflows from pharmacy or other providers and contacts patients regarding scheduling of appointments, lab orders, or other needs, and completes documentation of the communication.
Calls patients to confirm appointments.
Pharmacy Technicians: Completion of pharmacy technician program required.  Technician level A license required. Previous experience with electronic health records preferred.
Determines needs of caller and manages call appropriately.
Assists Medical Assistants with lab callbacks and other clerical/phone tasks.
Verifies insurance eligibility and co pay amounts.
Dental Assistant: Completion of dental assistant program preferred.
Assists/accommodates patients with special needs (interpreters, transportation, third party labs or records, etc.).
Performs data tracking and reporting functions.
Performs other duties as assigned.
Dental Assistant (in addition to the Essential Duties and Responsibilities):
Qualifications:
Education/Experience: Previous call center, receptionist and/or Medical Assistant/Dental Assistant/Pharmacy Technician experience preferred.
All: HS diploma or equivalent required;
Skills:
All: Excellent interpersonal, oral, written, and listening skills; basic computer skills; fluency in Spanish and/or Russian in addition to English preferred. Compassion for patients required. Must work well within the team. Computer skills required. Familiarity with call center metrics preferred.
Title:Call Center Representative
Spokane, WA
CHAS
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