Vancouver, BC, CA(change)
Centralized Services Administrator
Purpose of Job:
Improve the overall health of the communities we serve by providing Call Center and Referral Management leadership to ensure excellent customer service, quality patient care and financial viability.

Essential Duties and Responsibilities:
- Ensures smooth day-to-day operations of Call Center and Referral Management.
- Responsible for hiring, development and performance, including regular, timely performance evaluations.
- Builds and maintains a team environment with the goal of providing excellent customer service.
- Coordinates and or participates in orientation, training and continued in-service of department personnel.
- Works with Administration and Clinic Administrators to develop and implement operational as well as process improvement strategies to support the clinics.
- Works with patients, when appropriate, to resolve complaints or other issues.
- Maintains reports and improves Call Center and Referral Management quality measures.
- Performs other duties as assigned.

Education/Experience: Bachelor's degree in Business or Healthcare Administration or equivalent
experience preferred. Experience working in a call center preferred. Previous experience in the
healthcare industry preferred.

Skills: Excellent interpersonal skills including written and verbal communication required.
Experience with EHR preferred. Computer skills required.

Physical Demands:
Required to stand, sit and be mobile up to one-third of the time. Required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Required to read from text and computer screen over two-thirds of the time. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating occurs constantly throughout the day. Lifting occurs about half the time up to 10 lbs. and less than one-third of the day from 25-40 lbs. Rarely is there a need to lift more than 41 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Title:Centralized Services Administrator
Spokane, WA
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