Vancouver, BC, CA(change)
Call Center Supervisor
Purpose of Job
The Call Center Supervisor will provide outstanding customer service at all points of contact continuing to provide resources based on patients health care needs and providing leadership to the call center team as follows:

Essential Duties and Responsibilities
- Provides excellent customer service as first point of contact for CHAS.
- Trains and supervises call center staff.
- Coaches and develops staff that encourages teamwork and employee engagement.
- Performs data compilation, reporting and tracking functions related to call center metrics.
- Performs many Call Center Representative duties.
- Performs other duties as assigned.

Education/Experience: HS diploma or equivalent required. Experience working in call center or
customer service required. Supervisory experience preferred. Experience with call center metrics

Skills: Excellent interpersonal, listening, verbal and written communication skills required. Computer
skills required. Ability to document information electronically clearly and efficiently, using medical
terminology and accurate spelling required. Ability to organize and lead a team of people to accomplish
goals required. Compassion for patients required.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Title:Call Center Supervisor
Spokane, WA
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